INFO PACKAGE FAILURE:

The following are the reasons for Info Pack failure.

• Source System Connection failure
• tRFC/IDOC failure
• Communication Issues
• Processing the IDOC Manually in BI

• Check the source system connection with the help of SAP BASIS, if it is not fine ask them to rebuild the connection. After that restart the job (Info Pack).

Go to RSA1 -> select source system -> System -> Connection check.

• In case of any failed tRFC’s/IDOC’s, the error message will be like “Error in writing the partition number DP2” or “Caller 01, 02 errors”. In such case reprocess the tRFC/IDOC with the help of SAP BASIS, and then job will finish successfully.

   

• If the data is loading from the source system to DSO directly, then delete the bad request in the PSA table, then restart the job

• Info Pack Long Run: If an info pack is running long, then check whether the job is finished at source system or not. If it is finished, then check whether any tRFC/IDOC struck/Failed with the help of SAP BASIS. Even after reprocessing the tRFC, if the job is in yellow status then turn the status into “Red”. Now restart / repeat the step. After completion of the job force complete.

• Before turning the status to Red/Green, make sure whether the load is of Full/Delta and also the time stamp is properly verified.

• Time Stamp Verification:

Select Info Package-> Process Monitor -> Header -> Select Request -> Go to source System (Header->Source System) -> Sm37-> give the request and check the status of the request in the source system -> If it is in active, then we have to check whether there any struck/failed tRFC’s/IDOC’s

If the request is in Cancelled status in Source system -> Check the Info Pack status in BW system -> If IP status is also in failed state/cancelled state -> Check the data load type (FULL or DELTA) -> if the status is full then we can turn the Info Package status red and then we can repeat/restart the Info package/job. -> If the load is of Delta type then we have to go RSA7 in source system-> (Compare the last updated time in Source System SM37 back ground job)) Check the time stamp -> If the time stamp in RSA7 is matching then turn the Info Package status to Red -> Restart the job. It’ll fetch the data in the next iteration

If the time stamp is not updated in RSA7 -> Turn the status into Green -> Restart the job. It’ll fetch the data in the next iteration.

Source System	BW System	Source System RSA7	Source System SM37	Action
I/P Status RED(Cancelled)	I/P Status (Active)	Time stamp matching with SM37 last updated time	Time stamp matching with RSA7 time stamp	Turn the I/P Status into Red and Restart the Job
I/P Status RED(Cancelled)	I/P Status (Cancelled)	Time stamp matching with SM37 last updated time	Time stamp matching with RSA7 time stamp	Turn the I/P Status into Red and Restart the Job
I/P Status RED(Cancelled)	I/P Status (Active)	Time stamp is not  matching with SM37 last updated time	Time stamp is not matching with RSA7 time stamp	Turn the I/P status into Green and Restart the job
I/P Status RED(Cancelled)	I/P Status (Cancelled)	Time stamp is not  matching with SM37 last updated time	Time stamp is not matching with RSA7 time stamp	Turn the I/P status into Green and Restart the job